Whether you own a small business or a large enterprise, whether you work from home or work from the office, clear and consistent communication is key. Just one missed or dropped phone call may lead to losing a potential customer. Therefore, the need for reliable communication is ending businesses of all types and sizes toward Voice-over-Internet Protocol, commonly called VoIP.
Surprisingly, Global Market Insights has projected that the VoIP market size is expected to grow at a CAGR of 15% by 2027, This is why it is quickly becoming the standard of communication for most businesses and traditional phone systems are slowly being phased out.
If you are still using a regular phone system, then this blog is for you to get a clear understanding of what a VoIP business phone system for business is. Take a read!
Let’s start from the beginning: what exactly is VoIP?
VoIP stands for Voice over Internet Protocol, is a communication technology that allows you to make phone calls over the internet. Unlike traditional phone lines, VoIP converts voice into digital packets of information so as to transmit them via internet lines. But what’s more important is that it is a communication solution that uses many advanced features to make incoming and outgoing calls more efficient. Some of these features include call forwarding, call barging, skill-based routing, real-time call monitoring, IVR, and many others,
If you are still wondering why you should use the VoIP business phone system for business, you must take a read below to learn about the plethora of benefits it offers to help grow and prosper in the market.
Benefits of VoIP phone systems for businesses
The benefits of switching to VoIP from traditional phone systems for small businesses and large enterprises are extensive, and some of the top ones are listed below. Read on!
1. Allows easy and quick installation
When it comes to installing and integrating the VoIP phone system, it is quite simple. While for traditional telephone systems, you require a technician to help you. But for VoIP, you do not need a technician to help you install and integrate the system. The setup for VoIP is easy as they are virtually plug-and-play.
2. Helps save costs
Cost is one of the critical factors businesses are making the switch to VoIP. Since VIP technology only uses your already-existing internet connection, it is a comparatively more cost-effective option for businesses to choose from than the traditional telephone systems. Not just that, installing a VoIP phone system will also make it much easier for you to review your monthly changes and take the right steps to avoid paying hefty miscellaneous amounts.
3. Ensures flexibility
Given that the world of work has changed and most businesses have shifted to remote work, traditional phone systems generally impose certain constraints on the agents. But with a VoIP phone system, geographic location is no more a constraint. As long as they have access to the internet, they can perform their duties successfully, flexibly and remotely. This further leads to increasing the productivity of your agents and enabling them to make more calls in a day.
4. Provides Scalability
For the small businesses or the companies that are still growing, it is not easy to determine how many phone lines are actually required. But with VoIP, adding new components is a hassle-free task. With this system, you can conveniently add new lines when you hire new employees or reduce them when you downsize your workforce. This means VoIP phone systems for small businesses or large businesses offer them the convenience to scale their communication system as per their business needs.
5. Supports multifunctionality
In addition to making or receiving calls, the advanced VoIP systems also integrate a number of other unified communication features like teleconferencing, video conferencing, instant messaging, voicemail, and many others. It also entails a call forwarding feature that ensures the patching of calls to the next agent who is available to handle it, irrespective of their location. This means that the incoming calls can be directed to anyone at any time and customers do not need to wait to get in touch with the agent.
6. Simplifies conferencing
The VoIP system tends to make conferencing more simplified. While traditional systems require dedicated phone lines, VoIP uses a converged data network for conferencing. In fact, this communication technology enables you to transfer various media formats like images, text, and video during the call, which dramatically improves your ability to quickly solve the issues. For business operations, if you have a team located remotely, it is easier for them to connect, communicate and collaborate effectively with each other via voice or video conferencing and streamline business operations.
7. Records incoming and outgoing calls
VoIP business phone systems for businesses are capable of recording all the calls, whether incoming or outgoing ones. This unique feature allows you to playback all the important calls to ensure that no crucial messages or conversations are missed. You can also use these call records to listen to your customers’ feedback, complaints, or previous conversations so as to make smarter decisions to improve your products or services.
8. Delivers superior call quality
The call quality plays an imperative role in determining customer experience. VoIP business phone systems provide a high call quality of audio and video calls. Also, it strikes a perfect balance between the speed and clarity of calls. While clarity enables agents to understand the problems of customers better, proper call syncing prevents lags, drops, miss words, and echoes and ensures a quick response from customers as well as the agents.
9. Ensures effective communication
In the current work scenario, with more people working remotely, having an advanced system that prioritizes communication is a must. With a VoIP phone system for small businesses or businesses of any size, you can set the call redirection to your smartphone or transfer to your colleagues so that no call goes unanswered. Using this technology, you can also inform your coworkers whether you are available to take calls or not.
10. Offers a myriad of call features
VoIP business phone systems for business typically provide other extensive features such as caller ID, contact lists, virtual numbers, IVR, real-time analytics, etc. that enables you to deliver exceptional service to your customers. Most importantly, these features significantly boost your business’ operational efficiency.
To sum up!
The above-mentioned list clearly proves that the VoIP system offers several benefits that make it a great choice for businesses of all sizes. In fact, many small and large businesses are already embracing its power. If you are looking for a VoIP phone system for your business, take advantage of HoduSoft’s products and get close to redefining your business communications. To learn more about VoIP solutions, visit the HoduSoft website today!