With technology changing the way people do business, it’s becoming more clear to executives and operating managers to have managed VoIP phone support services. A VoIP phone system eliminates the need for on-premise equipment; however, VoIP desk phones that are custom configured can be used with older equipment. For those who are working with traditional …

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During the pandemic, not many businesses profited as much as those that provide video conferencing. Overnight millions of us were forced to work from home. This sudden departure from business as usual created a lot of opportunities and challenges for the telecoms and IT industries as everyone scrambled to make it possible and data compliant
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The post VoIP Vs Video Calling: Which Is Better? appeared first on VIP VoIP.

  We have recently been working with https://tyresoft.com/ to bring call popping to users of VIP VoIP phone systems, and users of Tyresoft, which is an automotive industry software. We can enable call popping with many third-party software packages through our flexible desktop software, of which Tyresoft is only the most recent. You can find
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For the last five years, BT has been warning businesses and householders about the “the big switch off” of traditional telephone lines which will happen in 2025. What does it mean? and should you be worried? BT will switch off all analogue and ISDN telephone lines in the UK by the end of 2025, with
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We have recently added a new feature that shows the hourly performance of agents in a call queue. This feature can be easily enabled from within the portal. The most significant report under this feature is ‘Lost Calls Daily’. The objective of this report is to show a summary of abandoned calls during each hour
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The post Hourly Performance Report appeared first on VIP VoIP.

A leading firm of financial advisors with offices around the UK wanted to integrate Microsoft Teams into their call flows. The company had invested in a VoIP system some time ago and wanted to continue building on that platform to achieve unified communications. They were keen on fully integrating with the Microsoft 365 ecosystem to
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The post A case study on implementing Microsoft Teams into a client’s call flow appeared first on VIP VoIP.

  An IVR system is a software solution that can simulate voice interactions to effectively manage business communications. This system will maximize the capabilities of call routing and minimize the need for live call conversations without compromising on the standard of service. When set up properly, an intelligent IVR system can streamline any business function
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The post Interactive Voice Response (IVR) Systems that can integrate with industry software appeared first on VIP VoIP.