US Area Codes By State Explained
OnThe US started out with just 77 area codes in 1947 and since then the number has increased to over 300. Here is a state by state guide.
Read MoreHow Call Recording Data Benefits Your Support Team
OnCall recording has turned out to be one of the key features of VoIP phone systems. While traditional call center landline phones also offer call recording capabilities, the advanced nature of data recording, storage, and analysis with VoIP systems can be quite helpful. The best VoIP phone systems are not only equipped with call recording …
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Read More5 Reasons Why Law Offices are Switching to a VoIP Phone System
OnEstablishing a successful law firm is not a walk in the park. You have to compete with big firms that have the resources to run advanced IT systems. For this reason, smaller law firms have to find alternative ways of competing with the largest advanced firms. One of the ways that law firms compete equally …
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Read More7 Tips for Choosing a Business VoIP Service for Your Company
OnAs the year 2022 begins, most businesses are restrategizing. There are plans to move from traditional landlines to VoIP services. This is understandable given the many attractive benefits of VoIP to business. While the choice to move is welcomed, the complexities that relate to VoIP service delivery must be considered. VoIP promises excellent, fast, and …
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Read MorePhone Systems for Transportation Companies
OnTransportation companies need strong, reliable, and affordable communication for the effective delivery of their services. These companies serve a wide range of customers who are usually geographically distributed. With huge distances to be covered, the communication channels employed play a key role. Voice over Internet Protocol (VoIP) phone systems provide a solution that cargo and …
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Read MoreWhat is a Virtual Phone Number?
OnThe introduction of the voice over internet protocol (VoIP) phone system has revolutionized communications technology. With the possibility of making calls over the internet, businesses can now leverage features of IP phones such as virtual phone numbers. Commonly referred to as direct inward dialing (DID) numbers, virtual phone numbers are provided by VoIP service providers. …
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Read MoreChoosing the Right Managed IT Company for Your VoIP Phone System
OnWith technology changing the way people do business, it’s becoming more clear to executives and operating managers to have managed VoIP phone support services. A VoIP phone system eliminates the need for on-premise equipment; however, VoIP desk phones that are custom configured can be used with older equipment. For those who are working with traditional …
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Read MorePhone Systems for Hospitals
OnThe healthcare industry as a whole is an industry where effective communications are used on a daily basis. Therefore, beyond any shadow of a doubt, phone systems for health care professionals are paramount to taking care of patients and tasks that need to be completed inside and outside of the physical location of the hospital. …
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Read MoreBest VoIP Providers of 2022
OnWhen it comes to tips for choosing a business VoIP service for your company, there are some things you should do before you make a decision. One of the best things you can do is read a variety of VoIP reviews but knowing where to read them to get the best information is another matter …
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Read MoreVoIP Service for Universities
OnCan you reimagine the communication system with VoIP for schools if you are running on legacy telephone systems and are having a hard time keeping up with today’s ever-changing communication technology? Then it might be time to consider VoIP for universities and the many advantages that come with these systems. Many universities have made the …
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Read MoreVoIP Phone Systems Are Improving All School Safety in 2022
OnWhen it comes to school safety and the health of our children, having access to the school directory is paramount. One way to ensure the ultimate care for our children is with the best telephone systems for schools. Until new technology revolutionized communications, schools were stuck with traditional landline phone services. VoIp (Voice over Internet …
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Read MoreQuestions To Ask When Looking For A VoIP Provider
OnIf you are a Reseller and you are looking for a VoIP Provider it can be a bit of a minefield finding a first-class telephone system supplier. You need to work with strategic partners who can supply superior equipment at prices you can afford and with the technology to meet your client demands. Here at
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Read MoreTelecommunication Round-up
OnTelecommunications take in a broad range of communications media, providing users with many different options. These options are transforming how we work, shop, spend our leisure time and, generally, how we live. As this technology keeps changing and advancing, it’s vital to keep up to date with the latest developments in telecommunications. Here’s our round-up
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Read MoreVoIP Vs Video Calling: Which Is Better?
OnDuring the pandemic, not many businesses profited as much as those that provide video conferencing. Overnight millions of us were forced to work from home. This sudden departure from business as usual created a lot of opportunities and challenges for the telecoms and IT industries as everyone scrambled to make it possible and data compliant
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Read MoreCall popping on Tyresoft (an automotive industry software)
On We have recently been working with https://tyresoft.com/ to bring call popping to users of VIP VoIP phone systems, and users of Tyresoft, which is an automotive industry software. We can enable call popping with many third-party software packages through our flexible desktop software, of which Tyresoft is only the most recent. You can find
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Read MoreVIP Minutes
OnOne of the benefits your customers can enjoy on the VIP network is VIP Minutes! This means any calls made between customers on our network is absolutely free. This is a great marketing tool for gaining customers through word of mouth.
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Read MoreThe Big Switch Off
OnFor the last five years, BT has been warning businesses and householders about the “the big switch off” of traditional telephone lines which will happen in 2025. What does it mean? and should you be worried? BT will switch off all analogue and ISDN telephone lines in the UK by the end of 2025, with
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Read MoreAn essential guide to VoIP and becoming a VoIP reseller
OnWhy VoIP? Even though VoIP has been around since the 1990s, the technology has only gained wide popularity among the business community over the last decade. Interest in VoIP jolted since the pandemic as businesses scaled into remote teams operating across countries and continents. There is no doubt that VoIP systems suit any type of
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Read MoreHourly Performance Report
OnWe have recently added a new feature that shows the hourly performance of agents in a call queue. This feature can be easily enabled from within the portal. The most significant report under this feature is ‘Lost Calls Daily’. The objective of this report is to show a summary of abandoned calls during each hour
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Read MoreA case study on implementing Microsoft Teams into a client’s call flow
OnA leading firm of financial advisors with offices around the UK wanted to integrate Microsoft Teams into their call flows. The company had invested in a VoIP system some time ago and wanted to continue building on that platform to achieve unified communications. They were keen on fully integrating with the Microsoft 365 ecosystem to
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Read MoreInteractive Voice Response (IVR) Systems that can integrate with industry software
On An IVR system is a software solution that can simulate voice interactions to effectively manage business communications. This system will maximize the capabilities of call routing and minimize the need for live call conversations without compromising on the standard of service. When set up properly, an intelligent IVR system can streamline any business function
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Read MoreWhy Voice Quality Testing is Essential for Carriers
OnTelecoms carriers underpin the entire global telecoms network. If you are a carrier, you are the trusted provider of voice services for millions of people. You own highly valuable networks of infrastructure and employ teams of engineers that…
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Read MoreCall Tracking: How Did Your Callers Find Your Business
OnAs a business owner, it’s important to know how your customers are finding you. Call tracking can help you do that by providing call statistics on which marketing campaigns are generating the most calls. This data can be…
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Read More5 Signs to Upgrade Your Communication System
OnOver recent years business communication technologies have advanced at a record speed and it’s easier than ever for co-workers and clients to stay connected. Many companies however still have outdated phone systems in place that simply aren’t up…
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Read MoreVoIP Security System: Definition & Risks
OnThe VoIP encryption system is suitable for businesses as it substitutes regular phone systems. It offers a different level of security that ensures that all conversations and data about your business are not accessed without permission. This article…
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Read MoreWhat Is Level 3 VoIP?
OnIf you’ve been keeping up with the latest VoIP technology, you may have heard of Level 3 VoIP. But what is it, and what sets it apart from other solutions? What Exactly Is a Level 3 Number? It’s…
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Read MoreUCaaS vs. CPaaS: Explained and Compared
OnAs companies ditch on-premise solutions and migrate to cloud-based communications technologies, they are faced with an important decision – UCaaS or CPaaS? Since each company has a unique set of needs to maximize their potential, there is no…
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Read MoreGuide to the NSA’s VVoIP Security Guidelines
OnWhat connects Gartner’s cybersecurity trends for 2022 and NSA’s 2021 VVoIP guidelines? Here’s a clue. We’re sure you didn’t have to look too deep to find the answer: attack surface expansion. As the #1 cybersecurity trend for 2022,…
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Read MoreHow an Auto Attendant Can Replace a Receptionist?
OnBusiness management is an intricate process of coordinating and organizing various business activities. It mainly involves keeping track of several moving parts, which requires a smooth and effective flow of information to succeed. While there are many communication…
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Read MoreWhat the NSA wants you to do for VVoIP Security
OnBy 2025, cybercrime will make more money than the global illegal drug trade. And given how the VoIP market is slated to grow (a 15% CAGR), it’s easy to see why it’s going to be a hotbed of…
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Read MoreVoIP Terminology – Beginner’s Guide
OnSwitching to VoIP is not rocket science. Yet, when you research the topic for the first time, it sure feels like it. VoIP terminology is notoriously complex, and just to make it a little more confusing – every…
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Read MorePerimeter security: SBCs and NSA VVoIP guidelines
OnHere’s what we all know: The attack path to target systems begins with breaching the network perimeter. But what if this is successful 93% of the time? According to a 2022 study of financial organizations, fuel and energy…
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Read MoreThe CX Factor: Voice Quality for Optimal Customer Experience
OnThe standard customer experience (CX) is dead, long live the tailored customer care! As many products and services become comparatively homogeneous, stellar customer support is now an essential differentiating factor in a crowded market. Customer experience has the…
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Read MoreGuide to VoIP Encryption to Secure Your Calls
OnTechnological innovation is transforming how we communicate and work with each other. Research conducted by Blueface found that at least 61% of companies are switching from phone landlines to VoIP solutions. This has been accelerated by the shift…
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Read MoreIs Multi-Line Phone System Right for Your Business
OnIf you’re anything like most business owners, you understand the importance of staying connected. As more and more customer interactions take place online and over the phone – your communication solution needs to match the new standard. In…
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Read MoreThings to Know About HD Voice Calls
OnHD voice calls use wide-frequency range codecs to compress audio signals and filter background noise, drastically improving VoIP call quality. HD calls are typically made using an internet connection (e.g., over 5G, 4G, or WiFi), but they can…
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Read MoreWhat does R-Factor mean in VoIP?
OnIn the past, the majority of business phone systems relied on desk phones and landlines. Since the introduction of VoIP technology, more businesses have been rapidly switching to VoIP phone systems due to a number of advantages they…
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Read MoreThe Purpose of SIP in VoIP
OnDo you ever get that feeling that you are one acronym away from losing it when trying to navigate IP telephony? Well, let’s just confirm the obvious – you are not alone! We do, however, recommend that you…
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Read MoreHow can VoIP improve business communications?
OnIt is for a good reason that Voice Over Internet Protocol (VoIP) has become the go-to method of telecommunications for businesses all over the world. It goes without saying that adopting VoIP for your corporate communications has a…
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Read More10 Powerful Benefits Of VoIP Phone System
OnWhether you own a small business or a large enterprise, whether you work from home or work from the office, clear and consistent communication is key. Just one missed or dropped phone call may lead to losing a…
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Read MoreHow to Choose Your Digital Phone Service Providers
OnOver the years, analog landlines are slowly being phased out and replaced by digital phone service providers. These services use Internet Protocol (IP) to transmit phone calls, instead of the traditional Public Switched Telephone Network (PSTN). There are…
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